Citizen's Charter
Citizen's Charter (Pauravakasha Rekha) – At a Glance
The Citizen's Charter is a document that contains official information about the services available to the public, the time limits for those services, the officials concerned, and the grievance redressal mechanism.
Information Included in the Charter
| No. | Subject | Description |
|---|---|---|
| 1 | Services | Services available to the public |
| 2 | Service time limit | The fixed time limit within which each service is provided |
| 3 | Officials | Officials concerned with the service |
| 4 | Grievance redressal | The mechanism for resolving complaints |
Key Features
- It is an official document.
- Helps the public know the services available and their time limits.
- Makes clear whom to contact.
- Shows how to lodge and resolve a complaint.
